The old CapMetro payment app has been retired, and riders who want to pay via app must now use the Umo app. Tap-to-pay (which lets riders pay with Apple Pay, Google Pay, credit, or debit cards) is forthcoming at some point. I haven't ridden the bus in a while, but I recall the old app being somewhat cumbersome. I'm looking forward to the tap-to-pay system, which if anything like London's TFL payment system should be pleasant to use.
CapMetro is now recommending using the Transit app for trip planning in Austin. You can also try City Mapper, which I used on my last trip to London and found to be highly useful.
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